ServiceNow Developer

• Confers with product team members and clients regularly to identify digital needs and determines how the desired results can be achieved.
• Analyzes existing systems and applications and develops or recommends new systems or modifications to existing systems.
• Reviews and analyzes system specifications to determine whether all required elements have been included.
• Consults with business analysts and clients to gather information about program needs, objectives, functions, features, and input and output requirements.
• Analyzes, defines, and documents requirements for data, workflow, logical processes, systems environment, interfaces with other systems, internal and external checks and controls, and outputs.
• Applies best practices of ServiceNow platform standards and adheres to standards and approved programming techniques to achieve the most effective solutions.
• Modifies existing applications to conform to system changes or to make improvements in the existing application.
• Writes and maintains documentation to describe program development, logic, coding, testing, changes, and corrections.
• Develops test plans ensuring that unit, system, integration and user acceptance plans are complete and understood by developers and users.
• Support and use the various methodologies such as the Software Development Life Cycle (SDLC).
• Activities & Deliverables:
• Design/Development/Configuration of ServiceNow including new modules, applications, and integrations with 3rd party systems and support the ERP project teams.
• Design, develop/configure, test, demo and deliver the solution features in sprints.
• Provide technical assessments and create technical documentation.
• Ensuring alignment to out-of-the-box functionality when building custom solution on ServiceNow.
• Providing interface guidance and oversight to ensure common practices are used.
• Helping to define common development & release processes.
• Capture/review business and functional requirements in the form of user stories, use cases and process flowcharts engaging with business partners.
• Investigating suitability of ServiceNow components and modules to satisfy requirements.
• Developing high level architectural concepts and transfer knowledge and coaching to employees.
• Rapid prototyping and Proof of Concept delivery using the ServiceNow platform.
• Configure the integration using experience gained in various ServiceNow integrations using web services, B2B tools, MID servers, REST, SOAP, Data Sources, LDAP servers and import set.

• Must have 7+ years of recent ServiceNow platform development experience.
• Must have 10+ years of recent experience in IT Business Application Development/Configuration.
• Located in the National Capital Region (Ottawa) and available to work hybrid.
• Have a ServiceNow Certificate (e.g. ServiceNow Certified Implementation Specialist or ServiceNow Certified Application Developer or ServiceNow Certified System Administrator.)
• Have a College Diploma or University Degree in an IT discipline or related.

• Demonstrate in-depth knowledge of system and integration development methodologies and practices.
• Experience with ERP domain (Finance and HR).
• Experience with ServiceNow HR module and custom onboarding solution.
• Experience with Microsoft DevOps.
• Recent experience working in an agile team/mindset.
• Bilingual in English and French considered a huge asset.
• Public sector work experience preferred.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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